Het jaarverslag van de Raad van Commissarissen KPN over het jaar 2011 getuigt hiervan.
‘2011 ANNUAL REPORT BY THE SUPERVISORY BOARD
It was also announced that in the period from 2011 to 2015 KPN would further simplify its organization: fewer management tiers, greater efficiency and more direct control.
In order to concentrate on service provision, KPN would outsource back-office processes to specialist companies.
These measures ensured that costs could be lowered and that quality could be improved, resulting in a reduction of 4,000–5,000 jobs in the strategy period.
In this matter the Supervisory Board monitored that the quality of service would not be compromised and that well defined processes would be followed for the outsourcing trajectories.’